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Need help with your Eklexic order? Visit our Help Center for quick answers to FAQs, order tracking, shipping info, returns, and customer support. We're here to help!

Help Center | Eklexic Jewelry Customer Support & FAQs

Do you offer free shipping?

International Shipping: Details on our international shipping options.

Changing Shipping Address: Learn how to update your shipping address post-purchase.

Shipping

Understanding Shipping Times: When Will My Order Arrive?

Exploring Order Delays: Why Is My Shipment Taking Longer?

Order Cancellation Policy

Undelivered Packages: Guidance when the package shows as delivered but hasn't arrived.

Orders & Tracking

Returns: Instructions for returning orders.

Store Credit Issues: Troubleshooting tips for when store credit isn't working as expected.

What to Do If You've Received the Wrong Item

Finalized Exchange & Return Process – Eklexic Jewelry

Returns & Exchanges

Payment Options: Explore payment methods.

Payments & Discounts

Wholesale Inquiries: Interested in wholesale? Find out how we can work together.

Wholesale Inquiries

Caring for Your Precious Jewelry: Maintenance Tips

Preserving Shine and Elegance: Does Your Jewelry Tarnish?

Repairs: Information on repair services.

Product Authenticity: Are our jewelry pieces real? Get the details here.

Product Information & Care

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Shipping

Orders & Tracking

Returns & Exchanges

Payments & Discounts

Wholesale Inquiries

Product Information & Care