Changing Shipping Address: Learn how to update your shipping address post-purchase.Updated 6 months ago

We understand that sometimes things don't go as planned, and you might need to update your shipping address after placing an order. Here's what to do:

Step 1: If you've just placed an order and realized you entered the wrong shipping address, don't worry! You can still make changes, but time is crucial. Please send an email to our dedicated customer service department at [email protected] within 10 minutes of completing your purchase. This ensures that we can process your request promptly.

Step 2: We want to keep your shopping experience smooth, and our team is dedicated to getting your orders out as quickly as possible. However, if a shipment is returned to us due to incorrect information provided by the customer, there will be a re-shipping fee of $11 for domestic orders with Free Shipping.

Please keep in mind that this re-shipping fee will be the responsibility of the customer in cases where the wrong address is entered. We're here to assist you, but we also kindly ask for your cooperation in ensuring accurate shipping details to avoid any inconveniences.

At eklexic, your satisfaction is our priority, and we're here to help you with any questions or concerns you may have. Feel free to reach out to our customer service team, and we'll do our best to assist you promptly and efficiently.