Exploring Order Delays: Why Is My Shipment Taking Longer?Updated 2 years ago
Shipping Policies and Responsibility
At Eklexic, we understand how important it is for you to receive your orders in a timely manner. To provide clarity on our shipping policies and responsibilities, please review the following information:
1. Delays Beyond Our Control: We want to emphasize that Eklexic is not responsible for any delays in package delivery caused by unforeseen weather events or technical issues within the shipping company. If your package experiences delays for these reasons and is subsequently returned to Eklexic, you may be required to cover the cost of re-shipping your order.
2. Shipment Responsibility: Eklexic Jewelry assumes responsibility for your shipment while the item(s) are in our possession. However, once we deliver the item(s) to your chosen shipping carrier, the laws and regulations of that carrier become the governing rules for the shipment. The risk of loss of the item(s) transfers to you upon delivery to the carrier.
3. Lost or Delayed Shipments: Eklexic Jewelry will not be held responsible for lost or delayed shipments that occur after delivery to the shipping carrier, especially if the cause of the delay is beyond our control or attributed to factors outside of our responsibility. Additionally, we will not be held liable for any issues arising from our choice of shipping carrier.
4. Delivery Time Estimates: Please note that delivery time estimates provided by USPS and UPS are just that—estimates. Neither USPS nor UPS guarantees specific delivery dates or times. While we strive to provide accurate delivery estimates, variations may occur due to factors beyond our control.
We hope this information helps clarify our shipping policies and responsibilities. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can. Your satisfaction is important to us, and we appreciate your understanding regarding these shipping-related matters.