Undelivered Packages: Guidance when the package shows as delivered but hasn't arrived.Updated 6 months ago

At Eklexic, we understand how frustrating it can be when a package is marked as delivered but hasn't made its way to you. While we do our best to ensure a smooth shopping experience, sometimes things don't go as planned.

Here's what you can do if you find yourself in this situation:

Step 1: Double-Check Your Delivery Location Before reaching out to us, take a moment to confirm that the package wasn't left in an unexpected spot or with a neighbor. Occasionally, carriers may leave packages in a safe location nearby.

Step 2: Wait 21 Days Sometimes, delivery delays can occur, and packages may show as delivered before actually arriving. We recommend waiting for 21 days from the date of the delivery confirmation. In many cases, packages are delivered within this timeframe.

Step 3: Contact Our Customer Service Team If 21 days have passed, and your package is still missing, please don't hesitate to contact our friendly customer service team at [email protected]. We're here to assist you and will initiate a thorough investigation to track down your order.

Rest assured, your satisfaction is important to us, and we'll do our best to resolve the issue promptly.

Thank you for choosing Eklexic, and we appreciate your patience in this matter.