What to Do If You've Received the Wrong ItemUpdated 2 months ago

🔁 Return & Exchange Policy

At Eklexic, we’re committed to making things right and ensuring you love what you receive. Please read our return guidelines carefully:

🔄 If You Received the Wrong Item

No worries — we're here to help! To ensure a smooth and swift resolution, please follow these steps:

Step 1: Share Details and Photos
Email us at [email protected] with a brief description of what you received and attach clear photos of the incorrect item(s). This helps us understand the issue accurately.

Step 2: Our Response
Once we review your email and photos, we’ll confirm the error and get back to you as soon as possible.

Step 3: Return & Replacement
After confirming the issue, we’ll provide you with a prepaid return shipping label. As soon as we receive the incorrect item(s), we’ll immediately ship out the correct replacement(s).
You won't be responsible for any return shipping costs in this case.

🛍️ If You'd Like to Exchange or Return a Correct Item

If you received the correct item but wish to exchange it for a different size, color, or style, or if you simply changed your mind:

• Return shipping will be your responsibility.

• You may proceed with returning the item using any carrier of your choice.

🛠️ If Something Breaks Within 30 Days of Delivery

We stand by the quality of our pieces. If your item arrives damaged or breaks within 30 days of delivery:

• Please contact us at [email protected] with photos and order details.

• Upon confirmation, we will provide a return label and send a replacement at no extra cost.

If you have any questions or need assistance, don’t hesitate to reach out — we’re here to support you every step of the way!